AYESHA SIDDIQUA

Work experience

 

IT Helpdesk Engineer. Jumbo Electronics — Dubai, UAE.

Working on a DU project, specializing in user-acceptance testing and hardware/application support.

May 2014 - present

 

Serve as a key member of application implementation team and helpdesk to deploy and distribute the new hardware and applications to the dealers. Test and provide detailed reports to the client on system performance.  Edit and imply the batch files for restrictions on the systems as required by the client.

 

Results:

• Created and executed batch files to restrict access to features.

• Prevented inconvenience and unfriendly experience  to the dealers by testing the devices,

• Identified previously undiscovered flaw in new DU Sales application, resulting in formal escalation and resolution to the flaws.

• Identified the root cause of intermittent interoperability glitch in application use, leading to a no-fault audit finding.

• Transitioned software implementation from the development team to the end users, which brought the QA testing in on the front-end of the development cycle for gains in software functionality.

• Conducted formal and informal product design reviews throughout the software deployment to provide input on functional requirements, product designs and potential issues.

• Maintained effective communication with software design team, quickly gaining their respect and value, “go-to” team member on challenging test cases.

 

Senior technical Support Engineer, Tester.Dell International Services — Hyderabad, India.

Dell computers team providing quality-assurance of applications for the internal customers and technical support for software, hardware and systems.

Feb 2012 - Feb 2014

 

Promoted to serve as UAT, working hand in hand with the quality-assurance testing teams for software and systems development. Performed system, unit, performance, load, regression, stress and data interface testing. Provided teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes.

 

Results:

• Created test cases and followed the documented test defects and procedures to enable accurate replication and ensure compliance with standards allowing the company to develop a successful application without increasing the staff.

• Tested the functionality and accuracy of an application designed to minimize human efforts put by the team.

• Been an active part of the global application development team and report the issues and errors in the application.

• Single Point of Contact for tools/application issues in the team.

• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.

• Delivered thorough QA testing reports that determined product quality and release readiness.

• Provided employee training and instruction (presentations) regarding basic support and quality standards.

• Updated management on a regular basis through reports, email, and presentations.

 

Kamala Nehru Polytechnic for Women. Computer Trainer — Hyderabad, India.

Jan 2011 - Jan 2014

 

• Control and maintain computer systems in the Computer Lab.

• Organize and run computer training according to the syllabus schedule provided by the SBTET.

• Explain and train students on computer related courses mentioned in the respective courses.

• Conduct tests to analyze the performance and invigilate in the examinations.

Accomplishments

 

• Achieved best Customer Experience and Resolution Award – Q4FY13

• Best Process & Communication Trainee Award - Learnt and adjusted to the process quickly.

• Team SPOC to organize and run Fun at Work activities

• National Essay writing competition – 2nd Prize Winner

• Won “Best Student” award at Kamala Nehru Polytechnic College for Women, Hyderabad

• Several prizes in sports and curricular activities